Returns
If your item arrives defective upon receiving it, we will
gladly replace your item free of charge. Return shipping cost is the buyers’ responsibility.
Please note: Refund processing can take up to 2 weeks.
The
item must be in saleable condition when sending it back for a refund or
an exchange. The return authorization number must be clearly marked on
the outside of the box next to the return address. The returned item
must be received at the eGlobal Wireless, Inc. warehouse in
Order Cancellations
We understand that you may want to cancel an order on our website. Any orders that are canceled will be charged a cancellation fee up to 25%. Orders can not be canceled during peak of the Holiday Season.
Exchanges
Exchanges will be processed as follows. Use our Support Center to get your Return Authorization number. Once we receive your exchange, we then will process your request and mail out your exchange. Processing may take up to 48 hours. Due to inventory control we do not cross ship exchanges.
